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At Uniqzone, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help. Please read our policy below regarding returns and refunds.

1. Eligibility for Returns

• Returns accepted within 14 days of receiving the order.
• Items must be unused, unworn, and in original packaging with tags intact.
• Proof of purchase required (order number or receipt).

2. Non-Returnable Items

Returns are not accepted for:

• Customized or personalized products
• Clearance items marked as non-returnable
• Intimate products due to hygiene reasons

3. Initiating a Return

Steps to initiate a return:

• Email us at support@uniqzone.in within 14 days of receiving your order. Include your order number, item(s), and reason.
• Follow the return instructions provided by our support team.

Return Shipping:

• Customer Responsibility: Customers bear return shipping costs unless the item is damaged, defective, or incorrect.
• Uniqzone Responsibility: If the item is damaged or incorrect, we cover return shipping and provide a prepaid label or arrange pickup.

We recommend using a trackable service and insuring the shipment. We are not responsible for lost or damaged returns in transit.

4. Inspection and Processing

• Items will be inspected upon receipt for eligibility.
• Status of return (approved/rejected) will be notified via email.
• Approved returns will be processed for a refund or exchange.

5. Refunds

• Refunds are issued to the original payment method.
• Allow 7–10 business days after approval for processing.
• Original shipping charges are non-refundable, unless the item was faulty or incorrect.

6. Exchanges (If Applicable)

• Exchanges are accepted for all products, whether due to damage, defect, incorrect item, or if you want a different size or color.
• Please contact our support team for assistance with your exchange request.
• Exchanges are subject to product availability.

7. Damaged or Defective Items

Email us within 24-48 hours of delivery with order number, issue details, and clear photos.

We’ll offer a replacement, full refund, or appropriate resolution.

8. Cancellations

• Orders can be cancelled before shipment.
• Once shipped, cancellation is not possible; please use the return process instead.

9. Contact Us

For any questions or concerns, reach out to us:

📧 Email: support@uniqzone.in
📞 Phone: +91 94887 43306

Business Hours:
Monday - Friday: 10:00 AM - 5:00 PM (IST)
Saturday: 10:00 AM - 4:00 PM (IST)
Sunday: Closed

Address:
7/34, Athupalayam Road,
Coimbatore, Tamil Nadu – 641668