FAQs
Frequently Asked Questions (FAQs)
1. What is your return policy?
We accept returns within 7 days of receipt. Items must be returned in their original condition and packaging. To initiate a return, please contact us at support@uniqzone.in. For further details, refer to our Return Policy.
2. How much does shipping cost?
We offer a flat shipping rate of ₹50 for all orders, regardless of size or weight. This rate applies to deliveries within India. For more information, visit our Shipping Information page.
3. How long will it take to receive my order?
Orders typically ship within 15-23 business days. Delivery times vary based on your location. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
4. How can I track my order?
After your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website.
5. Can I cancel or modify my order?
Orders can only be canceled or modified before they are processed and shipped. Please contact us immediately at support@uniqzone.in if you need to make changes to your order.
6. Do you ship internationally?
Currently, we only offer shipping within India. We are looking into options for international shipping and will update our website when these services become available.
7. What payment methods do you accept?
We accept various payment methods including:
- Phonepe
- Googlepay
- Paytm
- BHIM
- Card
- Net banking
- Visa
- Mastercard
- Rupay
- Scan With Any UPI Apps
For more details, visit our Payment Information page.
8. How do I create an account?
To create an account, click on the “Sign Up” link at the top right corner of our website. Fill in the required information and follow the prompts. You’ll receive a confirmation email to verify your account.
9. I forgot my password. How do I reset it?
Click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
10. How can I update my account information?
Log in to your account and go to the “Account Settings” or “Profile” section. Here, you can update your personal information, address, and payment methods.
11. How do I find product information?
Product details, including specifications, pricing, and availability, are listed on each product’s page on our website. If you need additional information, please contact us at support@uniqzone.in.
12. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website.
13. How do I leave a review?
To leave a review, go to the product page of the item you purchased. Click on “Write a Review” and share your experience and rating.
14. What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately at support@uniqzone.in with your order number and a description of the issue. We will assist you with a replacement or refund.
15. How do I unsubscribe from your newsletter?
To unsubscribe, click on the “Unsubscribe” link located at the bottom of any email you receive from us. You can also manage your email preferences in your account settings.
16. How can I contact customer support?
You can reach our customer support team via:
- Email: support@uniqzone.in
- Phone: +91 97877 09009 (Monday to Friday, 9:30 AM - 5:00 PM)
- Live Chat: 9787709009 (Monday to Friday, 9:30 AM - 5:00 PM)
17. What is your privacy policy?
Our Privacy Policy explains how we collect, use, and protect your personal information. For detailed information, please review our Privacy Policy.
18. How do I check the status of my return or refund?
To check the status of a return or refund, please log into your account and go to the “Order History” section. You can also contact us at support@uniqzone.in for updates.
19. Do you offer any promotions or discounts?
We occasionally offer promotions and discounts. To stay updated on the latest deals, subscribe to our newsletter and follow us on social media.
20. Can I use multiple coupons on a single order?
Typically, only one coupon or discount code can be used per order.
21. What should I do if I suspect fraudulent activity on my account?
If you suspect any fraudulent activity, contact us immediately at support@uniqzone.in or call +91 97877 09009. We will take the necessary steps to secure your account and investigate the issue.