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Return & Refund Policy

At Uniqzone, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our updated policy below:

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1. Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags intact.

• Proof of purchase (order number or invoice) is required.

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2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Clearance or sale items marked “non-returnable”

• Intimate or personal care products due to hygiene reasons

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3. How to Initiate a Return

To request a return:

• Email support@uniqzone.in within 14 days of receiving your order.
  Include your order number, the item(s) you wish to return, and the reason for the return.

• Our support team will provide you with detailed return instructions.

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4. Return Shipping

• Uniqzone Responsibility: If the item is damaged, defective, or incorrect, we will provide a prepaid return label or arrange pickup.

We recommend using a trackable courier and insuring the return shipment. We are not liable for returns lost or damaged in transit unless arranged by us.

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5. Inspection & Approval

• All returned items are inspected upon receipt.

• You will be notified via email regarding the approval or rejection of your return.

• If approved, we will process your refund or exchange promptly.

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6. Refunds

• Refunds are issued to the original payment method.

• Please allow 7–10 business days for processing after approval.

• Original shipping fees are non-refundable, unless the return is due to a faulty or incorrect item.

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7. Exchanges

• Exchanges are accepted for all products—whether due to damage, defect, wrong item, size, or color preference.

• Contact our support team to arrange your exchange.

• All exchanges are subject to availability of the requested item.

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8. Damaged or Defective Items

If your item is damaged or defective:

• Contact us within 24–48 hours of delivery at support@uniqzone.in.

• Provide your order number, a description of the issue, and clear photos of the damage or defect.

We will offer a replacement, full refund, or another appropriate resolution.

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9. Cancellations

• Orders may be cancelled before shipment by contacting us.

• Once an order has shipped, cancellation is not possible; please follow the return process.

Contact Us

For any questions or concerns, reach out to us:

📧 Email: support@uniqzone.in
📞 Phone: +91 94887 43306

Business Hours:
Monday - Friday: 10:00 AM - 5:00 PM (IST)
Saturday: 10:00 AM - 4:00 PM (IST)
Sunday: Closed

Address:
63/15, Vasantha Road, Anna Nagar, Dharapuram, Tiruppur, Tamil Nadu, 638656